Mirko: Since you are working for the most used messaging system on the planet I have two non-technical questions. What is from your point of view the best thing introduced by digital communications? And on the other side, what do you miss from the "paper and pen" communication era?
Rick: Well we've come a long way from my first experience with digital communication, email on the arpanet. Today, I'm just a few taps on my smartphone away from instant communication with my family, friends, and coworkers, no matter where they are.
I think the downside is that because there are so many ways to communicate (phone, voicemail, email, messaging), you almost have to establish a mapping between each of the people and organisations in your life and how best to communicate with them. And if you get the mapping wrong, the mismatch between what you expect and they expect can cause all kinds of trouble.